Bridging the digital divide with NCW Tech Alliance in North Central Washington

Technology is transforming the world we live in, creating new opportunities and challenges for individuals, businesses, and communities. However, not everyone has access to tap into this potential benefit, and many people in our region face barriers to digital inclusion, such as a lack of broadband, devices, or necessary skills. This is known as the digital divide, and it can limit the potential opportunities and development for individuals, businesses, and communities.  

At NCW Tech Alliance, we believe everyone should be able to participate in the digital economy and society, regardless of their location, level, or language. That's why we are working to meet people where they are to support technology adoption and ensure that our programs and resources have the right location (in the community), level (foundational to technical), and language (learning in home languages). 

Our mission is to bring people and technology resources together while supporting entrepreneurs, STEM education, and technology in North Central Washington. Last year, with support from Thriving Together NCW and dozens of local partners who make up the NCW Digital Access and Equity Coalition, we worked to launch NCW Tech Help: A free service that provides access to digital resources and the skills and support needed to engage online effectively for community members in need. This year, we are mobilizing support across the region.  

Our vision is to collaborate and coordinate so that NCW Tech Help is a one-stop resource for information on affordable internet access, free or reasonably priced digital devices, technology training, and one-on-one technical support. The coalition partners are meeting quarterly to coordinate efforts and share updates. These meetings are open to anyone who wants to be a part of the regional effort. 

Some of the upcoming programs and resources include:  

• Digital Navigator Trainings: Anyone can be a digital navigator! Free training for community members who want to provide support to individuals with limited technology skills or technology access barriers. NCW Tech Alliance and the North Central Educational Services District are teaming up to provide free training this spring for Digital Navigators 

• Digital Skills Clinics: Technology Classes taught in Spanish, in the community: NCW Tech Alliance and CAFE are providing basic technology training for individuals in communities across the region. In January more than 60 individuals completed basic technology courses in Spanish in Orondo and George. The next cohorts will be launching this spring in Mattawa and Othello. Thanks to generous support from the Community Health Network of Washington and Microsoft, these courses are being offered free of charge and every participant who completes the course is receiving a device to continue their learning.     

• Computers for Community: NCW Tech Alliance is leveraging a network of volunteers to support a local computer refurbishment program. In January and February, the program placed over 70 devices with individuals in need across the region.  

• Upskill-A-Thon: NCW Tech Alliance and Microsoft are collaborating to offer a skilling opportunity with a twist. Participants can improve their tech skills and win cash prizes. The event runs until March 31st, 2024, and participants can complete online courses and earn certifications in high-demand skills such as data analysis, cloud computing, and cybersecurity.   

These are a great start as we aim to bridge the digital divide and create a more inclusive, diverse, and vibrant tech community in North Central Washington. We believe that technology can be a force for good, and we want to empower everyone to use it to improve their lives and the world around them. If you are interested in joining the effort or learning more about NCW Tech Alliance, please visit www.ncwtechhelp.org or contact us. We would love to hear from you and work alongside you to make North Central Washington a better place for everyone.